We love international orders! \u00a0We have been shipping internationally since we opened our doors, and we are happy to accommodate the needs of our international clients. \u00a0We know how hard it is to find a lot of items at reasonable prices. \u00a0Below are some of our policies that specifically apply to non-US customers, as well as answers to some frequently asked questions.<\/p>\n
Shipping Internationally is a little different than domestic orders. \u00a0Shipping takes longer, sometimes much longer. \u00a0To Canada, shipping time can be shorter with UPS, but for most other international orders we recommend USPS. \u00a0There are three speeds offered.<\/p>\n
We do our best to accomodate international orders. \u00a0Some countries have size limits when shipping. \u00a0We will contact you if this affects your order. \u00a0It will typically only affect very large instruments, Tenor Saxophones, Baritone Saxophones, and Contrabassoons. \u00a0Bass Clarinets and Bassoons can usually be accomodated. \u00a0If we run into size limits, you will have to upgrade to an oversize shipping option at greater cost.<\/p>\n
Customs Officials can be very efficient in some countries, but Customs Officials have the right to inspect and delay packages at will and without notice. \u00a0All shipping times given assume customs will not delay your package. \u00a0We have had some orders delayed weeks by customs. \u00a0We don’t have any control over this, and encourage you to monitor the package once it arrives in customs in your country. \u00a0If it takes extra time to clear, contact your local postal authority to see if you need to take any steps to have it released.<\/p>\n
These fees go by different names around the world, but often your government will charge an import tax or fee when your products arrive. \u00a0While you are lucky enough to not have to pay any U.S. taxes on your order, you can expect to have to pay a fee on arrival. \u00a0These fees vary significantly from country to country, and product to product. \u00a0Often these fees are inconsistently enforced depending on your local government. \u00a0They are charged on arrival, must be paid in addition to the order total, and are non-refundable under any circumstances. \u00a0We are unable to estimate them for you, and you should contact your local government to determine what they will be. \u00a0There are over 100 countries that we ship to, and import laws are constantly changing. \u00a0You are more of an expert on your country’s import laws than we can ever be. \u00a0In the event of a return, all import fees are non-refundable by us. \u00a0You are welcome to pursue reimbursement from your local authorities, but in many cases that is not possible.<\/p>\n
Sometimes our international customers come to the US on holiday and want to have us ship to their hotel. \u00a0This is OK with us, but you must pay via PayPal, and PayPal must approve delivery to the address you request. \u00a0We can also ship to friends and family in the US as long as the PayPal approves the delivery to the address requested. \u00a0Once the package is delivered at the address requested, you agree to take full responsibility for the order. \u00a0However, U.S. Sales Tax will apply if the order is shipped within California.<\/p>\n
For the most part, shipping internationally is very efficient to most countries. \u00a0However, you must take extra care to make sure the address given is accurate.<\/p>\n
We declare full value on all custom forms.<\/p>\n","protected":false},"excerpt":{"rendered":"
INTERNATIONAL ORDERS We love international orders! \u00a0We have been shipping internationally since we opened our doors, and we are happy to accommodate the needs of our international clients. \u00a0We know how hard it is to find a lot of items at reasonable prices. \u00a0Below are some of our policies that specifically apply to non-US customers, […]\n","protected":false},"author":1,"featured_media":0,"parent":6068,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.symphonyduck.com\/wp-json\/wp\/v2\/pages\/6035"}],"collection":[{"href":"https:\/\/www.symphonyduck.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.symphonyduck.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.symphonyduck.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.symphonyduck.com\/wp-json\/wp\/v2\/comments?post=6035"}],"version-history":[{"count":0,"href":"https:\/\/www.symphonyduck.com\/wp-json\/wp\/v2\/pages\/6035\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.symphonyduck.com\/wp-json\/wp\/v2\/pages\/6068"}],"wp:attachment":[{"href":"https:\/\/www.symphonyduck.com\/wp-json\/wp\/v2\/media?parent=6035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}